Professional Restaurant
Operations Specialists
Society of Professional Waiters
Welcome to ThePROS website. Promoting professionalism and higher level of esteem in the position of being a Wait Person, a person who with great attitude, a smile, & a pride of doing a job extremely well. We are the food servers who treat our guests with dignity and respect and expect to get the same in return for our professionalism. As Merriam-Webster would define a society it is a "companionship or association with one's fellows" and "an organized group working together or periodically meeting because of common interests, beliefs, or profession." We can say we are a society in ourselves as the Society of Professional Waiterstm. We meet the guidelines.
This is what we are. We should be proud. We do many tasks that many cannot, although they think it easy enough. How many times have you had to listen to the denouncing statement, "Well, it's not brain surgery, is it?" If you let your ego get in the way this can be very demeaning. However, If you do not and take this statement with the consideration of the "type" of person making the statement you will probably find many faults in their lifestyles. That is if you care to conduct yourself in this way. You don't have to as you can make a choice and be above it all.
The waiter position is so valued in Europe one cannot explain the discrepancy from the United States to our brothers and sisters in the other parts of the world. It must be because we treat like a lowly step sibling. Sure, there are millions of waits in the U.S., but how many really treat this position with the dignity it deserves? Do you? Are you proud of the job you do as a wait person and of using the fantastic financial opportunity as a "stepping stone?" When you get to the next stepping stone you are so seeking to obtain will you treat it the same? I had a football coach who once said, "you do in practice what you do in a game." I am sure many of you have heard a similar phrase. What do you think?
We are also a consulting firm promoting Great Customer Service, sales training for restaurant personnel, and ultimately guest satisfaction. In particular, the best the Food and Beverage Industry can provide. However, Great Customer Service is not only a part of the food and beverage industry. Take any business with the focus of selling product or service requiring Great Customer Service and you will have ThePROS ready to help.
With our 30 years each of experience in the hospitality industry & retail businesses particularly food & beverage, hotel, B&B's, contract services, fast food & buffets, banquet & catering, retail brick & mortars, phone sales, management, & ownership, the emphasis of Great Customer Service gives us knowledge to help you improve customer satisfaction, food & labor cost controls, & increasing your sales revenue. This leads you to increased profits through greater customer retention and increased loyalty from existing customers who WILL tell their friends about your great operation(s).
We teach your employees how to sell the products on the menu and NOT just be order takers. When we have an attentive customer in our vision or listening to our description of our product, the customer needs to know what our additional products are. We teach your managers how to manage their employees, how to get more production from them, schedule for the business at hand, and maintain a positive relationship with all they come into contact with while managing the operations day to day.
Added 1/1/2012 is our Interviews with Waiter's Tab. Please don't be offended if you are a waitress or other in the industry. I just don't have enough room in the tab letters. As a goal, I intend to speak with at least 50 wait professionals this year and have listed on my website and or blog. I hope you will contribute, and I hope you send me some of the best waiters you have in your restaurant or had as a waiter in a restaurant. I want to interview them and get their secrets.
We are out to prove ourselves with your success as our goal. We will show you how any expenses you have with us to make us a part of your team will be paid back to you in the form of additional sales revenue, better control on costs, customers returning to your operation more often, & ultimately a better bottom line. We will follow up with you months later to do additional evaluations at no extra cost while providing secret shoppers who can give timely, (quarterly), written evaluations on the business and personnel you have in place. We guarantee this.*
Order your copy of the e-book, The Waiter's Tips, from www.lulu.com for only $4.99 with practical tips for becoming a better wait person including stories of the authors past and reason for assuring great hospitality.
Additional Service Being Offered. Mystery Shopper. Find out what your staff is doing when you are not always available. This is a service that includes the overall experience a guest would receive at your restaurant. We video tape and record the transaction so you can see what really happens and the impression your guests have at your establishment.
ThePROS offers a FREE owner/ manager consultation and FREE employee assessment to help in determining your operational needs.
A contact information box is available at the bottom of this page for your convenience. We can help!
Please check out our Restaurant Review Page as well as our
News & Events Page Featuring Arts & Drama in St. Pete.
Society of Professional Waiters (copyright 2012)
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Promote Great Customer Service and analyze ineffective customer service
Utilizing our blog at blog.waiterpros.com to sharing information on Great Customer Service, proven training methods, ideas of employees and professionals in the industry, customers, & essentially what has worked for you or someone you know.
Demonstrations featuring pictures & video's from restaurants, hotels, customer service opportunities from our neighborhood and around the world as well as some self created and published on youtube.com
We offer a FREE consultation and employee assessment to determine your operational needs
Interview Owners & Managers to share their success & failures in our industry.
Are you working on a product or app that's going to change the world of waiters, waitresses, bartenders, hostesses, or kitchen professionals? We want to hear from you! We can feature your product, do live video chats, beta invites and more. Use the contact page or email jim@howtobeabetterwaiter.com or 727-289-9653
*Our guarantee is our word. A company must follow all the recommended programs, menu changes, etc., which are agreed upon by the owner/managers determined together to assure that all guaranteed items are met. This takes training and managing efforts on both parts, (ThePROS & and the company we are dealing with at the time of the guarantee). Our guarantee is that if all efforts are not met together, then we will return all monies spent by our contracted company minus expenses.
Contact us via phone at 727-289-9653 or 813- 885-5097 email: jim@thepros.mobi
thePROS - Professional Restaurant Operations Specialists
of Saint Petersburg, Florida
jim@thepros.mobi
jim.poling2@gmail.com
jim@howtobeabetterwaiter.com
